The Field Manual — FAQ
Questions,
Answered.
Everything you need to know before you order — freshness, shipping, grind, decaf, sourcing, and more. Still stuck? Get in touch.
How fresh is your coffee?
Every order is roasted to order in small batches and shipped within days of the roast — never pulled off a warehouse shelf. You drink it close to the drum, the way coffee is meant to taste.
How soon will my order ship?
We roast and ship within a few business days of your order. Once it leaves the roastery you get tracking by email so you know exactly when it lands.
Do you offer whole bean and ground coffee?
Yes. Choose whole bean or your preferred grind on each product page — from coarse for French press to fine for espresso.
Do you have decaf?
We do. Southpaw is our decaf — no caffeine, still a knockout. It is roasted with the same care as the rest of the lineup.
Where is your coffee sourced?
Our beans come from farms around the world, each chosen for its flavor profile and for treating coffee as more than a commodity — fair, sustainable, and transparent.
How should I store my coffee to keep it fresh?
Keep beans in an airtight container away from heat, light, and moisture, and grind just before brewing. Skip the freezer for everyday beans — it introduces moisture.
Which roast should I pick?
Light roasts like Ethiopian Jab are bright and floral; medium roasts like Big Joe and Black Eye Breakfast are balanced and everyday; dark roasts like Bob and Weave and Dark and Dangerous are bold and smoky. When in doubt, start medium.
What is your return policy?
If something is wrong with your order, reach out via our contact page and we will make it right. Because coffee is roasted fresh to order, we handle issues case by case.
Do you ship nationwide?
Yes — we ship across the United States from our roastery in New York. Shipping and any tax are calculated at checkout based on your address.