Privacy Notice

This privacy notice discloses the privacy practices for Fight Club Coffee Company. This privacy notice applies solely to information collected by this website. It will notify you of the following:

What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared.
What choices are available to you regarding the use of your data.
The security procedures in place to protect the misuse of your information.
How you can correct any inaccuracies in the information.
Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

See what data we have about you, if any.
Change/correct any data we have about you.
Have us delete any data we have about you.
Express any concern you have about our use of your data.
Security
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for “https” at the beginning of the address of the Web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via email.

Orders

We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we’ll use this information to contact you.

Cookies

We use “cookies” on this site. A cookie is a piece of data stored on a site visitor’s hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.

Some of our business partners may use cookies on our site (for example, advertisers). However, we have no access to or control over these cookies.

Links

This website contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

Surveys, Marketing  & Contests

From time-to-time our site requests information via surveys or contests. Participation in these surveys or contests is completely voluntary and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.

Returns

Hello and thank you for your purchase. Because we have different kinds of items for sale on our website we have several different return policies.

If your coffee beans arrive and don’t fit your order we will replace them within one week of purchase date. The volatile nature of coffee makes it imperative that it is consumed in a timely manner. If your beans arrive and are different from what you ordered please email us and return your items to our store. Please return them in their original condition.

For equipment and swag we allow a 14 day return/exchange time. Items must be in original condition. If the order doesn’t fit your needs please email us and return your items to our store at:

Fight Club Coffee Company
P.O. Box 1203
Nixa, MO 65714

Please include your order number (if known) and your full name, with instructions for exchange or refund. Typical turnaround time for returns/exchanges is about 1-2 weeks once we receive the item(s). For faster turnaround, please use an expedited shipping service and contact us. We will do our best to accommodate your request.

If the original purchase was made with a credit card, we will credit the credit card for the returned item(s) upon receipt and confirmation of their condition. Items must be in original condition and must be returned within 14 days of purchase for equipment/swag or 7 days for coffee beans. Shipping charges are not refundable. If we are unable to exchange or repair the item to comply with your request, we may, at our discretion, issue credit to fightclubcoffeecompany.com.

If you have purchased our coffee through a retailer, check the store’s return policy. Most retailers honor returns and exchanges. If there is a problem, feel free to contact us and we will do our best to help.

– Items purchased online may be returned or exchanged by mail.

– For a full refund returns must be made with the original receipt and merchandise must be in its original condition.

– Returns by mail without a receipt require an order number, name and address.

– Shipping & Handling fees are non-refundable, unless an item is damaged or defective.